Step 11: Remove Office application icons in the dock To remove the Office application icons in the Dock, follow these steps: • Hold down the CONTROL key and then click an Office application icon in the Dock such as Microsoft Word. • Click Options, and then click Remove from Dock.

While Microsoft's guide for uninstalling Office says to remove files. MS KB Troubleshoot Office 2011 for Mac issues by completely uninstalling before you reinstall. Jul 11, 2017  Office 2011 is up-to-date at 14.7.1 on my old Mac Pro. I needed to install a copy of Office 2011 from a CD (which is version 14.0) onto the new iMac and ran into this exact situation. I followed the MS troubleshooting tips and did a complete manual removal and reinstall.

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Note These files are not always found on the computer. If you have Mac OS X Snow Leopard (10.6) or Lion (10.7), continue with these steps: • On the Go menu, click Go to Folder. • Type this text in the Go to folder box, and then click Go: /private/var/db/receipts • Arrange files and folders in alphabetical order.

This will be necessary before you can purge everything in the Trash. Removing the Application Support Folder and Receipts With your computer restarted, open “Computer” again from the Go menu, then your system drive, and “Library -> Application Support.” Drag the “ Microsoft” folder to the Trash; you will need to enter your system password to complete this action. Next, while you’re still in that Library folder, open the “Receipts” folder and see if there are any files that begin with “Office2011_” (there probably will not be) and drag them to the Trash as well.

• Back in Library, open PrivilegedHelperTools. Drag com.microsoft.office.licensing.helper to Trash.

It starts to download the components and eventually it stops and I get this message 'One or more update packages could not be downloaded. Please try again'. I am not sure if it is a connection issue or something with Microsoft. I tried turning OFF and ON wireless. I tried using a wired connection.